Testimonials, Reviews, and Ratings For SafeBasements of Minnesota, Inc.

5

Jesse happen to be going by our area the same day that I called. He determined that the prior estimate I had for foundation repair and grading the landscape was unnecessary and he saved me approximately $20,000. I would definitely recommend him because he was timely and honest. Thank you for all your help and providing the free estimate which saved me a lot of money!

5

We did not use them. Everything was good about them coming out to give the estimate. They were professional. We didn't use them because we needed more services beyond what they could give us.

5

The basement is like a whole new basement. It is a 100% improvement over how it looked before. The sump pump even worked at one point this winter when we had rain. Not sure if the supports have really helped but hopefully they prevent it from getting worse. There were two options for supporting the corner and we took the less expensive one. In the beginning there were delays with getting the job started due to: rescheduling 3 or 4 times because they had to go back and finish up other jobs and the truck broke down once. Waiting for the job to get started was frustrating in the beginning because I took a couple of days off of work to be there. They also have a long drive from Marshall Mn to get here. Once they were devoted to our job they were prompt and worked very hard. Rick the worker was very pleasant, helpful, easy going and willing to answer questions. He worked hard and was eager to please. Also, the sales person Rick was pleasant, helpful and willing to do whatever to help and answer my questions/concerns.

4.3

We liked their system the best out of the three companies we researched, even though they weren't the cheapest. They did the work well. We don't have water coming into our basement. They made a mistake putting in a drain outside the house, but they repaired that for us. They splattered cement by the brick on the outside of the house. Initially they put up cardboard to protect the brick, but when they had to repair the drain, they didn't put up the cardboard. They're responsive about fixing problems.

5

The only thing I regret is that their estimate did not include burying the drain pipe in the front yard and extending it out to the hill. Now we have this ugly white pipe in our front yard and we have yet to get it done. It's not just a matter of buying more pipe and digging a trench. The city inspector said you have to somehow allow for air (so that it doesn't create a vacuum?) Anyway, I don't know how to do it or I would. Otherwise, they did a fine job at a very competitive price. I would make sure they include burying the outside drain pipe in the estimate, unless you have the time and know-how to do it yourself. Update: The company failed to notify the city inspector at a critical juncture in the work. When the inspector came, he said they had already covered up the work, so it was impossible to inspect. They passed it anyway, but said that the company had done the same a few times before. Just make sure they do call the inspector to have the work inspected at the proper time.

5

5

Thank you Jesse for a job well done! We appreciate the hard work the three of you did and in record time. I'm so thankful to have this drain-tile system installed, the timing was perfect with all the snow melt and spring rains. It's such a good feeling to know our basement will stay dry even after a heavy rain fall. I can sleep at night and have peace of mind. Thanks again!

3.8

Tony the lead installer was great to work with and communicated well. Steve the service manager was difficult to contact. I called three days in a row and had to complain of the lack of response. Even after that I was the one calling to get an appointment for the company to look at a spot of a water leak. Steve seems to believe the customer needs to call him and he doesn't need to call the customer. Finally, Tony contacted me and he came back and patched the area of concern.

4.2

5

Dear Jesse, I want to let you know that our sump pump and drain tile system is working fine. Of course we trusted that it would. Also I want to compliment you and your crew on the way they performed their work. I truly appreciated the fact that they created a plastic barrier around themselves so none of the dust that would be created entered into the rest of our home or into the garage where many of our personal belongings were stored. Also, the crew was very polite and each evening as they left for the day everything was cleaned up! Great Product...Great Crew...Great Job. Thank you!